Privacy Policy
Toolbox Omagh is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us or make an enquiry.
This website is operated by Toolbox Omagh, 82a Derry Road, Omagh, County Tyrone, BT78 5ED.
Information We Collect
We may collect personal information when you contact us through our website, by email, by telephone or through another method of communication. This may include:
- Your name
- Your email address
- Your telephone number
- Information you provide within an enquiry or contact form
- Technical information such as your IP address, browser type and device information
- Information about how you use and interact with our website
We only collect information that is reasonably necessary to respond to enquiries, provide our services, operate our website and improve the experience of visitors.
Contact Forms and Enquiries
When you submit an enquiry through a contact form on our website, we use the information you provide to respond to your request and communicate with you about the products or services you have asked about.
We do not use information submitted through our contact forms for unrelated marketing purposes unless you have specifically agreed to receive such communications.
How We Use Your Information
We may use personal information collected through this website to:
- Respond to enquiries and requests
- Provide information about our products, stock, pricing, repairs and other services
- Communicate with customers and prospective customers
- Operate, maintain and secure our website
- Understand how visitors use our website and improve its performance
- Meet our legal and regulatory obligations
Our Legal Basis for Processing
Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may process your information because:
- It is necessary to respond to your request or take steps before entering into a contract with you
- It is necessary for our legitimate business interests, such as responding to enquiries, operating our website and improving our services
- You have provided your consent
- We are required to process the information to comply with a legal obligation
Cookies
Our website may use cookies and similar technologies. Cookies are small files stored on your device that help websites function correctly and can provide information about how a website is used.
Some cookies may be essential for the operation and security of the website. Other cookies, such as analytics or third-party cookies, may only be used where appropriate consent has been obtained.
You can control or withdraw your cookie preferences through the cookie controls provided on our website, where applicable. You can also control cookies through your browser settings.
Website Analytics
We may use website analytics services to help us understand how visitors find and use the Toolbox Omagh website. These services may collect information such as pages visited, approximate location, device and browser information, traffic source and interactions with the website.
Where analytics cookies require consent, they will only be activated after the appropriate consent has been provided.
Embedded Content and Third-Party Services
Pages on this website may contain content or services provided by third parties, such as maps, videos, social media content or external websites.
Embedded content from another website may behave in the same way as if you visited that website directly. These third-party providers may collect information, use cookies or monitor your interaction with their content in accordance with their own privacy policies.
Who We Share Your Information With
We do not sell or rent your personal information.
We may share limited information with trusted service providers where this is necessary to operate our website or provide our services. This may include website hosting, website maintenance, email, security, analytics and other technology providers.
We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining appropriate business records and meeting legal, accounting or regulatory requirements.
Information submitted through website contact forms will not be retained for longer than necessary to deal with the enquiry and any resulting customer relationship, unless we are required to retain it for legal or administrative purposes.
How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Our website uses appropriate security measures, including encrypted HTTPS connections, and access to website administration and personal information is restricted where appropriate.
Your Data Protection Rights
Under UK data protection law, you may have rights in relation to your personal information, including the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to erase your personal information in certain circumstances
- Ask us to restrict the processing of your information in certain circumstances
- Object to certain types of processing
- Withdraw consent where we rely on consent to process your information
- Request the transfer of certain information where applicable
If you wish to exercise any of these rights, please contact us using the details below.
Links to Other Websites
Our website may contain links to websites operated by other organisations. Toolbox Omagh is not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any external website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations. Any updated version will be published on this page.
Last updated: October 2026.
Contact Us
If you have any questions about this Privacy Policy, how we handle your personal information or wish to exercise your data protection rights, please contact:
Toolbox Omagh
82a Derry Road
Omagh
County Tyrone
BT78 5ED
Telephone: +44 (0)28 82 24 0022
Alternative: +44 (0)28 82 24 0033
Email: info@the-toolbox.net
Making a Complaint
If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.